Make More Money With A Responsive Email List

My most recent product launch taught me a lot about my list. And, as one of subscribers or readers, I thought I’d share what I learned so you can perhaps learn something as well for your online business. I share some important ideas and strategies about how to condition your email list to ‘respond’ to and ‘engage with’ your offers, so you can make more money as a result.

Not many marketers talk about the condition of your email list, but it’s an important concept to understand. The idea is to understand how ‘responsive’ your list is to your emails. One great indicator to the condition or responsive of your list is to measure your open rates. The higher the open rate – the more engaged and responsive your subscribers are to reading your emails and consuming your content. They are literally “conditioned” to engage and open and read your emails. They know-like-trust you and you’ve built a great connection and relationship with them where they want to read your emails – and will do so regularly. One would say this list is well conditioned to respond to you and your information.

But opening emails is not the only way to measure the condition of your list.

You actually have to present offers to your list and see what their appetite is to buy. Examples:

  • List A has 100,000 subscribers and many of them are conditioned to not buy because they are just sold too way too often and never receive any valuable content. The owner of List A makes very little money as a result.
  • List B has 10,000 subscribers and many of them would be conditioned to buy but they never do because the owner of List B is too hesitant to actually launch something and ask the subscribers to buy something. The owner of List B makes very little money as a result.
  • List C has 1,000 subscribers and many of them are conditioned to buy (and do) because the owner of List C is regularly putting out offers that are well balanced with the content and value he gives to the subscribers for free. The owner of List C makes good money as a result and his subscribers are happy.

Which list would you rather own? Notice it’s not all about list size…

To be clear, I’m not talking about asking your list to buy through endless emails about your offer all the time over and over again until they buy, delivering no content or value whatsoever. Nope. I’m talking about doing a launch and offering a genuine product or program to get subscribers to take action and buy. If you never ask, you’ll never know if they’re responsive to the offers you’d potentially put out there. Not too mention the missed revenue opportunities.

So many people are hesitant to email so often and scared people will opt-out and leave. Here’s the deal:

I just emailed my list 5 times in 4 days – all pretty much about buying a product (at a high $497 price) – and I had 2 people opt-out. That’s from almost 1,000 people. I actually had more new people opt-in this week than ever before. Why? My list is conditioned and expects to receive offers now and then (albeit infrequent) along with the excellent content and high-value information I give my subscribers. They’re fine with the balance and so me asking them to buy a few times here and there is OK – very few of them left. That’s my relationship with my list and that’s how my list is ‘conditioned.’

Giving valuable offers to your list about buying something (in moderation) will start to condition your list to allow and expect it. Over time they will be even more responsive to future offers when provided along with your excellent content and value you’re giving them.

Remember the notion of the 80/20 rule when it applies to your list? 20% of your list will respond 80% of the time – and they are the ones that will read and engage and respond to your emails most frequently. The other 80% pretty much do nothing all the time. If they opt-out, so be it. Move on and focus on the more engaged people on your list. They’re the ones that matter.

So, stay in touch with your list – don’t go dormant. Hang around and add value and ask your valued subscribers to buy something every now and then. I just did with my list – and made a nice 5-figures by sending 5 emails and shooting some funny video.

I don’t say this to brag – but to show pretty much anyone can do it.

Until next time… Learn It, Love It, Live It!

p.s. If you want to see the exact emails I used as part of my email campaign for my recent launch, click here. Take note: sending these emails to your list may not yield the same result. Tweak for your own purpose.

Do You Know The Chain of Online Marketing?

As marketers we are sometimes perplexed why a particular program or product is not selling. We created a great offer, wrote the sales page, sent the emails and people are just not buying. What went wrong? Was it the offer or the sales copy or the emails? We scratch our heads and wonder why.

Well, it has to do with all the individual steps as part of the online sales process. One breakdown in the chain can cause the whole campaign to fall apart and it won’t be successful. When you look at each of the links in the chain – they all have to perform and convert in order for the overall campaign to be successful.

Here’s what I mean:

A product doesn’t sell online unless it has a compelling offer. It can’t just be positioned on it’s own without some juicy incentives and a strong call to action to motivate prospects to buy. This will include flexible pricing plans, bonuses, scarcity and a guarantee.

But alone a strong offer won’t work. You need compelling sales copy…

A sales page won’t convert unless it has compelling sales copy. A strong headline and compelling sales copy that speaks to the emotions and thoughts of the prospects that convince them that what you’re offering will solve their problem or be the answer to the question they’ve been asking. This will include video, testimonials and motivating sales language to engage them to buy.

But alone a strong offer and compelling sales copy won’t work. You need a high click-through-rate in your email…

Prospects won’t click on the links in your email unless you have compelling and motivating clickable links in your emails. The click-through-rate is what indicates what % of people read your emails and feel interested enough to click the link in the email to see what you have to offer. This will include using bold and CAPS and highlighting keywords in the clickable links to get them to click.

But alone a strong offer and compelling sales copy and motivating clickable links in your email won’t work. You need compelling email copy…

Readers have to feel engaged and motivated when reading your emails. Writing compelling and engaging email copy will motivate them to take the next step. And you need to keep your email copy interesting – so the reader wants more. This includes mixing up the format and including both small and long paragraphs; perhaps also using images in the email (or even video images).

But alone a strong offer and compelling sales copy and motivating clickable links in your email and compelling email copy won’t work. You need a thought provoking email subject line…

This is where it all begins. Your email subject line is the first introduction to what you present before anything else. It has to be thought provoking and interesting and motivates people to open the email and wanting to read more.

So, see how it all ties together. Prospects will never see your offer or get to your sales page or click your links or read your emails unless you get them to open your emails. All the steps matter – and a few words in the email subject line is often times what matters most…

Until next time… Learn It, Love It, Live It!

What Is The Real Value Of Your List?

People talk about list size all the time. The myth out there is the bigger list – the bigger the revenue. As we know, that’s really not the case. A smaller and more authentic list can yield massive revenues than a much larger and less responsive list. It all comes down to the value you provide to your list and in return the monetary value (in terms of sales) yielded back to you.

So, the question is: how best can I measure the value of my list?

DVPSPM

Huh?

That stands for Dollar Value Per Subscriber Per Month. And take it from me – it’s a magical number. It’s actually one of the most important benchmarks I personally use to track the responsiveness and monetization of a list.

Here’s how it works:

Take your revenues. This is total revenue (not income; don’t subtract expenses) for a given period. I like to track this by month but you can retroactively go back and track for an annual period (say for all of 2010) for EACH month.

Take your list size. This is total size of your list you send for email marketing. Again, it’s best to track this by month and you can easily search in your email marketing system by a date created field to get a total number of subscribers for a GIVEN month (say for each month of 2010).

Take your revenues and DIVIDE it by your list size. Example:

April 2011 Revenues $10,000.

April 2011 list size 2,500

= $4 Dollar Value Per Subscriber for April 2011

Now, what’s real interesting is looking at that benchmark over time for different months. If your list is growing in size – are your revenues growing accordingly? The idea is that as you grow your list – you grow your sales (more people on the list to buy). But, your marketing efforts and the responsiveness of your list to your offers needs to stay in line. Your list gets too stale (not growing the list) and revenues increase – the dollar value per subscriber diminishes. Your list grows really quickly (through JV’s or other list building strategies) and your revenues decrease – same result. However, if you increase your list AND increase your revenues steadily each and every month – LIST MONETIZATION NIRVANA.

The goal is this: always focus on having an increasing number month to month. That means in a nutshell your list size is increasing AND your revenues are increasing.

What’s a benchmark to start with? I’ve heard in the true Internet Marketing space that $1 DVPSPM is a good benchmark. Anything around the $10 mark is golden – so let’s shoot for that. Remember, the more authentic and “value creation” list you have – will yield a bigger payday.

Until Next Time… Learn It, Love It, Live It!

Generate More Profits (and serve your clients) with an Authentic Upsell

According to the online site dictionary.com, the word “upsell” is defined as the following:

“To try to persuade a customer to buy a more expensive item or to buy a related additional product at a discount.”

But, I have a new term to consider: authentic upsell.

Sounds ironic, doesn’t it? Is there even such a thing? Yes!

When done from integrity and a place of authenticity when you value your prospect and even more so – value the products or services you provide.

We’re exposed to upsells all the time – and the idea used to gross me out. I made a decision to buy – and I’ve not even RECEIVED what I purchased – and yet you’re asking me to buy even more?! But, then I realized two things.

1. We live in a world of upsells. You go through an upsell process all the time the second you step into a grocery store or department store or sit down at your favorite restaurant. And think about how online shopping works – it’s upsell all over the place. And we respond to it! You just never noticed it… which leads me to the second realization I had about upsells.

2. When an upsell is done from a place of integrity and authenticity (authentic upsell) – it doesn’t “feel” like an upsell at all. It’s natural. It makes sense. You welcome the idea and are generally receptive to it because the offer doesn’t seem to be “inauthentic” or “incongruent.”

The idea is this. You know better then your buyer or client what they need (and want) most. It might be perhaps offering additional services or products on top of what they have already purchased. And, consider this. Once they’ve made the decision to buy – they are in a completely different mindset from BEFORE they bought. They are more receptive to additional or complimentary offers – but only if they are done out of integrity and authentically.

The catch is this – the upsell has to make sense. You don’t want to bundle in a product or service that is completely NOT related to what they just purchased. Be sensitive to their feelings and make sure they are starting off on the right foot. But, be open and real with them about offering something in addition to what they just purchased that will add even MORE value to what they’re about to receive.

So, how can you apply this to your business? Don’t worry – you don’t need a high-technical system or process in place to make it happen. And, even if you don’t sell your products or services online – you can implement a semi-manual system for now to further enhance the buying process (and your revenue!)

It can be as simple as displaying the upsell offer on the thank you page online AFTER they buy; or including it in the email auto-responder after they have made their purchase. Even if it’s not online – it could be as simple as emailing them afterwards inviting them to supplement what they’re about to receive.

The key is this – it’s gotta be real and not salesly. We all can pick up on that (including your new client or buyer.) So, be respectful and transparent about what you’re offering –and if it’s from a perspective of authenticity – you’ll not only do great things for the revenues of your business – but also for your clients.

Until Next Time… Learn It, Love It, Live It!

Don’t Let Your Prospects Abandon You

This is a very simple lesson in increasing your conversion for online sales. Who doesn’t want that? It’s a very simple process I learned a few years ago to dramatically help increase the likelihood that your prospect will actually finish what they have committed to buy – so you get more product sales and revenues as a result.

The issue at hand? Cart abandonment. What is that you may ask? Well, we’re probably all guilty of it in one way or the other. Ever gone to a website and proceeded to add items to your shopping cart only to arrive at the checkout area where you submit your credit card and billing information and you decide to change your mind? Doubts about the products you’re buying in any way shape or form may have changed your mind – but ultimately you decided AGAINST moving ahead with the purchase and backed out. That my friends, is cart abandonment.

Our role as online marketers is trying to minimize cart abandonment as much as possible for our prospects on our website and sales pages.

Instead of driving prospects to a long order form where you ask for ALL of the billing and order information at once, break it up into multiple steps.

Step 1: Ask for name and email. That’s it. It’s less intimidating and overwhelming for the prospect since they don’t have to enter all their information at once. For one, it takes less time for them to fill out and less information to enter, so almost all of them will do it. They don’t have the time to think twice about their buying decision and doubt their choice or reconsider if buying is ACTUALLY what they ultimately want.For two, the actual process of having a prospect grab their wallet to physically get their credit card and then enter it online is a lot to ask. They may not bother and decide to not proceed with buying.

Step 2: After they enter their name and email, on the next page you can ask them to fill out the additional information that is needed to complete the order such as billing and credit card information.

Now, you might be wondering why bother with this two step process and not just ask for it all at once? In some cases the more steps you ask a prospect to go through, the less likely they are to complete the sale. Yes, but do you have any idea how many prospects don’t even get to step 1 because they’ve already decided not to continue buying? I’ve heard percentages as high as 75% Ouch! That’s a lot of missed sale opportunities.

Just understanding how many prospects complete step 1 and don’t finish step 2 is huge for understanding how many missed sales opportunities are happening. Plus, with all the leads filling out step 1 and not completing step 2, you have an amazing opportunity to follow up with those prospects via email or phone to encourage them to finish the buying process. You can email them the next day re-confirming their decision to buy and encourage them to do so. Heck, if you’re offering a product with a high price point (say more than $97) it might be worth spending 15 minutes on the phone with the prospect to actually close the sale. And, with some of the feedback you get on the email and phone from the prospect about why they did NOT finish the buying process – you can understand what is missing in your sales processing to make it more compelling and engaging for them to finish the sale. That analysis is priceless!

The follow up process can be a simple 2-3 email campaign following up on those leads in an auto-responder process and perhaps inviting them to a phone conversation with you. You can even automate it using a standard auto-responder campaign in your email marketing system.

One last tip to help increase buying during the sales process: Use a very simple status bar on your order forms as they move from one step to the next. This will inform them how far along in the process they are so they know (percentage wise) how much of the process is left for them to complete. If they get to step 2 and realize the status indicates they are 75% complete, they are more likely to finish the sales process and complete the transaction so they can ultimately get what you are selling them – and more revenue for you!

Until next time… Learn It, Love It, Live It!

Your Assignment:
Review the current online process you have in place for allowing prospects to purchase your programs and services online. Consider including a 1 step process to capture name and email FIRST – before moving them onto the step 2 where you ask for all the other billing information. Track the results and see how many prospects never actually finished the buying process and you can follow up with them offline to close the sale. Interested in finding out more about shopping cart strategies and other authentic Internet marketing strategies to help grow your online business? The Authentic List Building Coaching program can show you exactly how you can authentically add up to 1,000 new qualified prospects to your business each month. People who really “get” your message and are eager and ready to become your client or buy your products. And, you could do this authentically, quickly and consistently, without being spammy or icky, but just by being you. How would that make a difference in your life? I created this one-of-a-kind program to personally walk you through the same secrets we used (and continue to use daily) to add over 1,000 highly targeted and qualified leads to our list each month for the last 12 months. To see the presentation I created for you about authentic list building principles [IMPORTANT VIDEO], go here.

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Want to use this article on your website or your own ezine? No problem! But here is what you MUST include: Derek Fredrickson, Authentic Internet Marketing Specialist, is founder of the Authentic Internet Marketing System, the proven step-by-step program that shows you exactly how to authentically market your business online, in record time…guaranteed. To get your F.R.E.E. videos and receive his authentic internet marketing articles on attracting more leads and converting more sales online to multiply your current revenues, visit www.derekfredrickson.com.

Your Email Subject Gets You Clients

The subject line of your email is one of the most important ways you can get new clients. Not copy, not websites, not joint ventures, etc. In this article I will reveal the 8 levels of how writing compelling and thought provoking subject lines will directly and dramatically impact your ability to get new clients and ultimately affect the bottom line of your business. I will also share some of my favorite and most popular email subject line writing techniques you can immediately use in your email marketing.

Look at it this way. There are so many steps in the process from an online sale or securing a new client when using email marketing. You can’t just send an email and expect to get clients. Let me break it down for you in these 8 levels so you get the idea:

  • Money in your business comes from…
  • A new client or the online sale of a product or program, which comes from…
  • A prospect clicking on an online purchase link, which comes from…
  • A prospect visiting your website and reading sales copy, which comes from…
  • A prospect reading your email marketing, which comes from…
  • Specific email campaigns or promotions you send out, which come from…
  • The actual email copy, which comes from…
  • The individual emails you send out, which come from…
  • Your Email SUBJECT

Consider the email subject the initial hook – what triggers a prospect to take action into the sales process of purchasing something online from you. Without a compelling subject line, your email does not get opened and does not get read. You might have amazing copy or text in your email – or an amazing product or offer – or a fantastic sales page with excellent copy. But, if your subject line does not compel the reader to open and read your email – you’re missing out, BIG TIME.

Here are ways you can write compelling and amazing subject lines for your emails. You want them to have some (if not all) of these characteristics:

  • Catchy
  • Attention Grabbing
  • Shock or Awe Your Reader
  • Curiosity
  • Urgency
  • Compelling
  • Intriguing
  • ‘Wow’ Factor

You really want to think of writing subject lines as important as writing sales copy. It has to trigger their emotions and have a sense of curiosity that compels them to open and read the rest of the email.

Here are some of my favorite and best techniques:

Using and [photo] when referencing a video or photo in the email. People respond when they know there is a video or photo for them to see (it’s more compelling and interesting than just text). For example:

Really cool method for new sales
Vs.
Get more sales

You can mix up lowercase and uppercase to make your email seem more casual and less professional. It implies more of a conversation you’re having with your reader than a more formal or professional email.

check out this brand-new amazing resource
Vs.
Great Business Resource

Also, including (or excluding) personalization such as first name works well depending on the type of email you’re sending.

Firstname, how was your weekend?
Vs.
how was your weekend?

I love the idea of using “re:” as in the “reply” of email in the subject line – it implies more of a conversation and chat you’d have over email with your friends.

re: can’t wait to see you
Vs.
Firstname, I can’t wait to see you

Referencing “blog” also works well as the content on a blog implies more personal and current as opposed to just website content. For example, a subject line could be:

Just posted on my blog – cool tips on using video
Vs.
Article on video

Which of these would you open?

It also depends on your market and the types of people on your list and what they would respond to most. What might work in one niche may not work in another. Here’s a snapshot of some of my favorite email subject lines – really just to see as a reference and see what you can think of or apply to your own business and emails.

Be wary of spam – don’t include words such as MONEY, INCOME, etc. Those are big no-no’s when it comes to email SPAM. Put a ‘.’ or ‘-‘ in front of the word so it doesn’t get caught – such as “mo.ney” or “in-come”.

The email subject line is really all about having that conversation with the people on your list. Hear that? The PEOPLE on your list. They are real people that you want to talk to and have a conversation with. So, use your email subject lines as the conversation starter as you would chatting with a person as your friend. It will build that know-like-and-trust factor even more – and that will begin the process of getting you new clients.

Until next time… Learn It, Love It, Live It!

Your Assignment:

How can you change up your email subject lines so they are more intriguing and will compel more of your readers to open and read your emails? Try including some of the different strategies I outlined above (caps, personalization, etc.) and see what results you get. Remember, not all markets are the same so spend some time to strategically think about what would compel your readers more to open your emails. Approach writing email subject lines like you would copy and start to see the results.

Interested in finding out more about email subject lines and other authentic Internet marketing strategies to help grow your online business? The Authentic List Building Coaching program can show you exactly how you can authentically add up to 1,000 new qualified prospects to your business each month. People who really “get” your message and are eager and ready to become your client or buy your products. And, you could do this authentically, quickly and consistently, without being spammy or icky, but just by being you. How would that make a difference in your life? I created this one-of-a-kind program to personally walk you through the same secrets we used (and continue to use daily) to add over 1,000 highly targeted and qualified leads to our list each month for the last 12 months. To see the presentation I created for you about authentic list building principles [IMPORTANT VIDEO], go here.

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Want to use this article on your website or your own ezine? No problem! But here is what you MUST include:

Derek Fredrickson, Authentic Internet Marketing Specialist, is founder of the Authentic Internet Marketing System, the proven step-by-step program that shows you exactly how to authentically market your business online, in record time…guaranteed. To get your F.R.E.E. videos and receive his authentic internet marketing articles on attracting more leads and converting more sales online to multiply your current revenues, visit www.derekfredrickson.com.